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FAQS
WHAT TYPES OF PAYMENTS ARE ACCEPTABLE BY THE NAYAX ONYX?
Nayax ONYX accepts contactless credit and debit cards, prepaid cards, mobile wallet payments like Apple Pay and Samsung Pay, and QR codes. Nayax works via WORLDPAY as its acquirer in New Zealand to ensure transactions are processed securely and in lightning speed
HOW DO I INSTALL MY NAYAX ONYX DEVICE?
Merchant Link provides as part of its service onsite terminal installation. To confirm your area is available for onsite install, please contact our sales team on info@merchantlink.co.nz
I ALREADY HAVE ANOTHER PAYMENT DEVICE, CAN I SWITCH TO NAYAX?
Yes, Nayax integrates with a wide number of vending protocols and provides Telephony capability to track stock and terminal fleet. Contact us today about switching today
How do I brand my terminal for Donation Collection?
Use our Canva template to create your design. We can help you print to a vinyl label if you like once we have your design - reach out to find out more info@merchantlink.co.nz
HOW DO I CHANGE MY BANK ACCOUNT WHERE THE FUNDS ARE SETTLED EACH DAY?
Please email finance@nayax.com so we can walk you through the process
HOW DO I KNOW MY TRANSACTIONS ARE Â SAFE?
Nayax cashless payment solutions meet the highest industry standards to ensure the safety of all parties. Our certifications include EMVCo (level 1 and 2), CE, FCC, RoHS, Mastercard PayPass, Visa payWave, and PCI DSS. Nayax is PCI DSS 3.2 certified and adheres to GDPR standards, ensuring the system’s security meets the industry’s highest standards
WHAT KIND OF REPORTING IS AVAILABLE WITH NAYAX?
Nayax's online portal allows operators to view their operations in real time. Oversee transactions, monitor terminal connectivity, sales, temperature and stock levels. You can even set up alerts to notify you of events when you're away from your computer.
IS THE REPORTING SYSTEM CUSTOMISABLE?
Yes, you can design your own reports, choosing the fields and filters that are most important to you.
HOW DOES NAYAX ONYX PROCESS PAYMENTS?
Nayax supports 4G SIM, WIFI and/or Ethernet connection to process transactions in New Zealand.
WE HAVE A DONATION POINT TAP WHICH WILL NO LONGER WORK IN NEW ZEALAND AFTER JUNE 2024, CAN YOU HELP US?
Yes, NAYAX have a solution which can be used to replace your device, get in touch with us today. Info@merchantlink.co.nz
WHAT ARE YOUR TERMS OF TRADE?
You can find our terms of trade here.